Shipping policy

Shipping & Delivery

Orders are typically processed within 2–5 business days.

Standard shipping delivery times range from 5–10 business days after dispatch. Delivery times may vary due to carrier delays, holidays, or high-volume periods.

Once an order has shipped, Sorva is not responsible for delays caused by the carrier.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 7 days of delivery at sorvacandles@gmail.com with your order number and clear photos of the issue. We will replace the item or issue a refund once the claim is approved.

Returns & Shipping Costs

Customers are responsible for return shipping costs unless the item arrives damaged or incorrect.

We do not accept returns on used candles.